Terms and Conditions

Ordering and Payment

  • A 20% non-refundable deposit is required to secure your order.
  • Full payment must be received before or on the collection/delivery date.
  • For standard cakes, we require a minimum of 2 weeks advance notice.
  • For custom designs and wedding cakes, we require at least 30 days advance notice.

Cancellations and Changes

  • The 20% deposit is non-refundable in case of cancellation.
  • Design changes can be accommodated up to 1 week before the delivery date.
  • Date changes are subject to availability and must be requested at least 1 week in advance.

Delivery and Collection

  • Delivery is available within a 10-mile radius of our location.
  • Delivery fees vary based on distance and are calculated at checkout.
  • Collection is available from our store during business hours.
  • Please handle cakes with care during transport - we cannot be responsible for damage after collection.

Allergens and Dietary Requirements

  • Please inform us of any allergies or dietary requirements when placing your order.
  • While we take precautions, our kitchen handles common allergens including nuts, dairy, and gluten.
  • We cannot guarantee that any product is completely free from allergens.

Quality Guarantee

  • We use high-quality, fresh ingredients in all our products.
  • Please inspect your cake upon collection/delivery and notify us immediately of any issues.
  • Photographic evidence may be required for any quality concerns raised after collection/delivery.

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